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Roofing Call Center
Storm Damage Appointments on Autopilot

We build and manage your in-house roofing call center so homeowners with storm damage are booked on your calendar every single day. 15-30 exclusive appointments per week.

Book a Call Call 1-877-223-6270

300+

Centers Built

4.7★

Google Rating

$500-$1K

Cost Per Acquisition

60-75%

Cost Savings

The Bottom Line

Whether you have an existing call center that needs optimization or you're starting from scratch, we meet you where you are.

Already Have a Call Center?

We audit your operation and fix what's broken. Most centers we take over see a 40-60% increase in appointments within 30 days.

  • Dialer optimization and DID hygiene cleanup
  • Script rewrite based on your actual conversion data
  • QA process implementation and rep coaching
  • CRM integration and reporting setup

Starting From Scratch?

We build the entire operation — dialer, scripts, reps, data, CRM integration — and have you booking appointments in 7-14 days.

  • Full dialer deployment on dedicated servers
  • Bilingual reps recruited, trained, and managed
  • Storm damage scripts tailored to your market
  • Homeowner data loaded by zip code on day one

Hear It From Our Clients

Real roofing contractors. Real results.

★★★★★

"We went from zero to 22 appointments in our first week. The Call Center Doctors completely changed how we do business."

Erick Hernandez

ED Premier Roofing

★★★★★

"Our cost per acquisition dropped to $750 per signed roof. These guys know roofing inside and out."

Justin Frakes

Valor Contracting

★★★★★

"We're booking 25-30 appointments per week now. I wish I'd found these guys two years ago."

Sean

F4 Roofing & Construction

Watch All Testimonials

4.7

★★★★★

Based on 39 Google Reviews

R

Randy Williams

Hired Guns Roofing

★★★★★

"The Call Center Doctors built our entire call center from scratch. Within 30 days we were booking 20+ appointments per week. Their team is professional, responsive, and they actually understand the roofing industry."

J

Jennifer Palmer

Palmer Construction

★★★★★

"We tried three different lead gen companies before finding Call Center Doctors. The difference is night and day — exclusive appointments, bilingual reps, and a dedicated manager who actually picks up the phone."

D

Drew Neiertz

ProWest Roofing

★★★★★

"Best investment I've made in my roofing business. The cost per acquisition is unbeatable and the quality of appointments is consistently high. Highly recommend."

The Dialer: VICIdial

Enterprise-grade predictive dialer. No per-seat licensing. No vendor lock-in. You own it.

10

Core Developers

60+

Real-Time Reports

120+

Concurrent Agents

150+

APIs

Predictive Dialing

Automatically dials multiple numbers per agent so reps spend time talking, not waiting. 1,000-1,500 dials per agent per day.

Local Presence

Caller ID matches the homeowner's area code. Answer rates jump 30-40% compared to toll-free or out-of-area numbers.

DID Hygiene

Automated caller ID rotation and reputation monitoring. Flagged numbers get swapped out before they hurt your contact rate.

12-Step Quality Control Process

Every call, every rep, every day. No shortcuts.

01

Call Recording Review

Every call recorded and scored by QA team

02

Script Adherence

Reps follow proven storm damage scripts

03

Disposition Accuracy

Every call outcome properly categorized

04

Appointment Verification

Callbacks confirm every booked appointment

05

DNC Compliance

Real-time suppression list enforcement

06

Caller ID Health

Automated DID rotation and reputation monitoring

07

Talk Time Analysis

Identify reps who rush or ramble

08

Conversion Tracking

Appointment-to-close ratio for every rep

09

Live Monitoring

Supervisors listen to calls in real time

10

Whisper Coaching

Coach reps mid-call without homeowner hearing

11

Daily Scorecards

Dials, contacts, appointments per rep per day

12

Weekly Reviews

Performance reviews with your account manager

Recruiting: Bilingual Reps at 1/4 the Cost

Mexico-based bilingual appointment setters at $5-$10/hr vs $20-$30/hr in the US. Same quality. Same time zone. Fraction of the cost.

60-75% labor cost savings

01

Source & Screen

We recruit from our bilingual talent pool in Mexico. English proficiency testing, sales aptitude assessment, and background checks before anyone touches a phone.

02

Train on Your Scripts

30+ hours of LMS coursework covering storm damage objections, insurance claims process, and your specific service areas. 50+ competency tests before going live.

03

Live Shadowing

5 hours of supervised live calling. New reps listen to top performers, then make calls with a trainer listening in and coaching via whisper.

04

Perform or Replace

Reps who don't hit appointment targets within 2 weeks get replaced at no cost to you. We always have trained backups ready to step in.

Storm Damage Lead Generation

Targeted homeowner data sourced from satellite imagery, county assessor records, and hail maps. Your reps call people with actual damage on their roof — not random numbers.

Satellite Imagery

Google Maps satellite data cross-referenced with hail maps and permit records to identify storm-hit roofs.

300+ Person Data Team

Dedicated data researchers who compile, clean, and verify homeowner records by zip code for your target markets.

2M+ Records/Month

High-volume data processing at roughly 5 cents per record. Fresh lists loaded weekly so your reps always have new contacts.

Sales Training That Actually Works

Every rep goes through our roofing-specific training program before they make a single call for you.

30+

Hours of LMS Coursework

Storm damage objection handling, insurance claims process, appointment setting techniques, and roofing industry terminology.

50+

Competency Tests

Reps must pass written and verbal assessments on scripts, objections, compliance, and product knowledge before going live.

5

Hours Live Training

Supervised live calling with whisper coaching. New reps shadow top performers, then make calls with a trainer listening in.

Integrates With Your Roofing CRM

Bi-directional sync with 14+ roofing and sales platforms. Appointments flow to your CRM automatically.

JobNimbus

AccuLynx

GoHighLevel

Salesforce

HubSpot

Zoho

ServiceTitan

RoofSnap

CompanyCam

EagleView

Hail Trace

DASH

Leap

SumoQuote

Ongoing Management

We don't just build it and walk away. Your call center gets a dedicated account manager who monitors 20+ daily KPIs and runs your operation like their own business.

  • Dedicated account manager assigned to your center
  • 20+ daily KPI metrics tracked and reported
  • Live call monitoring and QA scoring
  • Weekly strategy calls with performance review
  • Script optimization based on real conversion data
  • Rep coaching and replacement if needed
  • Data list refresh and campaign adjustments
  • DID health monitoring and rotation
Call center management dashboard and team

Frequently Asked Questions

Everything you need to know about our roofing call center build-outs.

Why do roofing contractors choose Call Center Doctors?
Because we put roofs on homes — not just leads in your inbox. A typical roofing job nets $8,000-$15,000 in revenue. Our average roofing client sees a cost per acquisition of $500-$1,000 per signed roof. That's a 10-15x return on every dollar spent. We've done this 300+ times. While your competitors pay $200-$500 per lead from a lead gen company — where 5 other roofers got the same name — your call center books exclusive appointments with homeowners who have storm damage, are expecting your visit, and are ready to file a claim. No bidding wars. No tire kickers. No contracts. No minimums. You own the call center — it's YOUR asset that appreciates.
What's included in a roofing call center build-out?
Everything you need to start booking storm damage appointments: Enterprise-grade dialer with local presence and DID rotation. Battle-tested storm damage scripts written for your specific market. Bilingual reps recruited, vetted, and trained in Mexico at 1/4 the cost of US agents. 1,000-1,500 dials per day per agent. Satellite imagery and county assessor data to target storm-hit neighborhoods. Full CRM integration (JobNimbus, AccuLynx, GoHighLevel, Salesforce). Dedicated call center manager assigned to your account. Real-time dashboard so you can see calls, appointments, and conversions live. Ongoing QA, coaching, script optimization, and rep replacement.
How does the VICIdial dialer work?
VICIdial is the open-source predictive dialer that powers our call centers. It handles automatic DID hygiene, local presence dialing so your caller ID matches the homeowner's area code, blended inbound/outbound campaigns, and full 2-way CRM integration. With 10 core developers and 150+ APIs, it's the most configurable dialer on the market. We deploy it on dedicated servers — no shared infrastructure, no per-seat licensing fees, no vendor lock-in. You own the system.
How do I track my reps' performance?
Total transparency. Zero guesswork. Live call monitoring — listen in from your phone or laptop anytime. Daily scorecards for every rep: dials, contacts, appointments, conversion rate. Every call is recorded and QA-scored by our team. Weekly reporting calls with your dedicated account manager. You get 60+ real-time reports and 20+ daily KPI metrics. At a typical campaign level, that's 15-30 appointments per week per team of 5 reps.
What types of roofing companies use this?
Storm damage roofing contractors. Residential roofers. Commercial roofing companies. Solar + roofing combo companies. Restoration contractors. Multi-state operations running 50-200 reps. Any roofing contractor who is tired of buying shared leads and wants to own their appointment pipeline.
How do you source homeowner data for storm damage?
We use Google Maps satellite imagery combined with county assessor records to identify storm-hit neighborhoods. Our 300+ person data team processes 2 million records per month at roughly 5 cents per record. We cross-reference hail maps, permit data, and property age to build targeted call lists for your specific markets. You're not calling random numbers — you're calling homeowners with actual storm damage on their roof.
How fast can I get up and running?
Most build-outs are fully operational within 7-14 days. That includes dialer deployment, script creation, CRM integration, data loading, and agent training. We recruit from our existing pool of trained bilingual reps in Mexico, so you skip the 4-6 week hiring cycle you'd face in the US.
Are your campaigns TCPA compliant?
Yes. Every campaign runs through DNC scrubbing before launch. We use automated DID hygiene to manage caller ID reputation. Local presence dialing is fully compliant when paired with proper consent workflows. Our dialer supports all required opt-out mechanisms and call recording disclosures. We also maintain internal suppression lists and honor Do Not Call requests in real time.
What CRMs do you integrate with?
We integrate with all major roofing CRMs: JobNimbus, AccuLynx, GoHighLevel, Salesforce, HubSpot, Zoho, ServiceTitan, RoofSnap, CompanyCam, EagleView, Hail Trace, DASH, Leap, and SumoQuote. Most integrations are bi-directional — appointments created by your reps sync to your CRM automatically, and CRM status updates flow back to the dialer.
What does ongoing management include?
You get a dedicated account manager, 20+ daily KPI reports, live call monitoring, QA scoring on every call, weekly strategy calls, script optimization based on real conversion data, rep coaching, and rep replacement if someone underperforms. We treat your call center like our own business — because our reputation depends on your results.
JS

A Note From Our CEO

I started Call Center Doctors because I watched roofing contractors get burned by lead gen companies that sold the same leads to 5 competitors. That's not how you build a business. We build call centers that YOU own. Your reps. Your data. Your appointments. Nobody else gets them. If that sounds like what you've been looking for, let's talk.

Jason Shouldice

CEO, The Call Center Doctors

Book a Call With Jason Call 1-877-223-6270

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