Cookie Policy
Last updated: March 2026
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. This policy explains what cookies we use on ccdocs.com and why.
How We Use Cookies
The Call Center Doctors ("we," "our," or "us") uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from. We use the following categories of cookies:
Cookie Categories
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure areas, and form submissions. The website cannot function correctly without these cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| Session ID | Maintains your session while browsing the site | Session |
| CSRF Token | Protects form submissions from cross-site request forgery | Session |
| Cookie Consent | Stores your cookie consent preferences | 1 year |
Analytics Cookies (GA4)
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. These cookies collect information in an aggregated form to help us improve how the site works and what content resonates with visitors.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users by assigning a randomly generated number | 2 years |
| _ga_* | Used by GA4 to maintain session state | 2 years |
Functionality Cookies (Freshchat)
We use Freshchat to provide live chat support on our website. These cookies enable the chat widget to function, remember your conversation history, and identify returning visitors so you don't have to re-enter your information.
| Cookie | Purpose | Duration |
|---|---|---|
| fc_* | Freshchat session and visitor identification | 1 year |
| freshchat_* | Stores chat state and conversation history | 30 days |
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. These cookies do not collect information that identifies individual visitors. All information is aggregated and used solely to improve how the website performs.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when a cookie is being sent. The following links provide instructions for common browsers:
Please note that disabling cookies may affect the functionality of this website and other websites you visit.
Third-Party Cookies
Some cookies on our site are set by third-party services (Google Analytics, Freshchat). We do not control how these third parties use their cookies. Please refer to their respective privacy policies for more information:
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Cookie Policy, please contact us:
The Call Center Doctors12828 Willow Centre Dr Ste D #255
Houston, TX 77066
Email: info@ccdocs.com
Phone: 1-877-223-6270